Enter your Order ID or registered phone number for live status updates. Got SMS or WhatsApp updates too? Those have the latest info.
Quick answers about Order IDs, statuses, and what to do if something looks off.
Your Order ID is sent via SMS and WhatsApp right after booking confirmation. It looks like AD2025-0042. You can also see it on the receipt at pickup.
Booked: Order received. Pickup: Out for collection. Cleaning: In our facility. Out for Delivery: On the way to you. Delivered: Done!
Pickup is usually within your selected slot. Cleaning takes 24β48 hours for most services. Delivery is scheduled at your convenience after that.
Some steps (like cleaning) take longer than others. If you're concerned, WhatsApp us at 8374498899 β we'll check in real time.
Yes, until pickup begins. Just WhatsApp us your Order ID and new preferred time. We'll do our best to accommodate.
We use Order ID tagging on every item and run a 6-point quality check. If anything seems off at delivery, flag it immediately β we resolve issues fast.
New customer? Register here